Andrea Baxter, company name Revitalize, offers Sports and Remedial Massage, Pregnancy Massage, Deep Oscillation Therapy, Manual Lymphatic Drainage (MLD) including CDT, Reflexology, Hopi Ear Candling, Indian Head Massage, Swedish Massage, Deep Tissue Massage, Therapeutic Massage, Slavic Massage, Scar Work, Massage and other therapies.
Andrea Baxter and Revitalize as a clinic aim to be GDPR compliant.
What information do we need prior to treatment
Andrea, and any other therapist treating you, needs your contact details which include name, address, postcode and D.O.B. so we know who you are, and preferably your email address and phone numbers, so we can contact you and so you can get appointment reminders; and we also need your information about your health, lifestyle and age for treatment to go ahead – filled out on a consultation form or health history record.
Explanation of why we need this information
We need all this information to provide a safe and suitable treatment, and to allow us to make tailor made treatment plans. We need this information to comply with our professional code of conduct and ethics set out by the therapists’ professional bodies and for insurance purposes. Andrea belongs to the SMTO and follows their code of conduct and ethics. We have a lawful basis for processing your personal information, meaning there is a legal reason to ask for your data because of contractual reasons. You do have the right to not share your personal data with us, but if you do not we are unable to offer you a treatment at Revitalize. You must share your personal information (fulfil your side of the contract) in order for us to carry out treatment (fulfil ours ).
We will not share your personal health history data
Revitalize will not share your personal health history. Usually we ask you to fill out a consultation form before or at your first treatment. Each therapist will usually ask you to do this for them. We then keep records of those treatments. We keep them locked in a filing cabinet at the clinic.
How long will we store your records
We must retain records for a period of at least 7 years from the date of your last treatment. In a minor’s case this would be 7 years after their 18th birthday.
Email addresses and phone numbers
At Revitalize, we don’t use your email addresses or mobile phone numbers to send out offers and advertising and don’t share them with anyone else – we use them solely for contacting you about appointments and discussion of treatment options – and to answer questions that clients ask.
Appointy Booking System
Andrea buys in the booking system from Appointy so your names, email addresses and phone numbers are on the online booking system. These are therefore not kept together with the paper record of your date of birth or health history information. Note that you have to create a password for you to register on Appointy as a customer in the first place. You have of course the right to be taken off the Appointy booking system (if you email Andrea requesting she deletes you from it). Appointments are then written down by the therapist in the clinic diary and in the therapist’s own personal diary (including only the client’s name and time of appointment).
If you feel we are not handling your data correctly, you have the right to complain
If you have any questions relating to this policy or the data we hold for you, please contact us in writing by email to andrea@revitalizeEdinburgh.co.uk or by post to Revitalize, 66 Ratcliffe Terrace, Edinburgh, EH9 1ST
You have the right to complain if you believe we are not handling your data correctly; please use the contact details above.
If you are unhappy with our response to your complaint you should then contact the ICO (independent commissioner’s office)